Video on demand | Original air date: November 29, 2018

Reacting quickly to the changing needs of customers is crucial for remaining competitive in today’s industry. This webinar will provide guidance on how to utilize insurtech to transform your customer experience, attract and retain customers through digital channels and stand out from your competitors. 

  • Transforming the customer experience: How leading insurers are using technology to deliver speed, transparency and simplicity
  • Attracting, engaging and retaining customers across digital channels
  • Examples of innovative, customer-centric insurtech solutions for brokers
  • How telematics, bots and machine learning can help to drive a great customer experience. 


Don’t get left behind.  Register today and learn how insurtech innovations can help you deliver a stronger and more competitive customer experience. 

This course is CE credit-certified by AIC, ICSRIBO, and credits may be applicable to BC.

* AIC CE certificates will be forwarded retroactively.

About the instructors


Danish YusufCEO & Co-founder, Zensurance 

Danish Yusuf is the CEO and co-founder of Zensurance, a technology firm focused on commercial insurance. Danish is a former leader in McKinsey & Company’s Digital Insurance practice, supporting insurance clients globally on defining their digital strategy. Prior to McKinsey Danish was a software architect and developer at IBM Canada. Danish earned a bachelor’s degree in Software Engineering from University of Toronto and has an MBA from Harvard Business School. 

Mark MorissetteFounder & CEO, Foxquilt  

Mark Morissette created Foxquilt to empower consumers with greater purchasing power when acquiring and managing their insurance. Foxquilt enables consumers and businesses the ability to join a group with similar needs to demand a discount off their premium, eliminate their deductibles & be rewarded at renewal should their claims experience be in line during the past yearMark’s career includes more than 15 years in various leadership roles spanning Underwriting, Operations and Sales & Distribution for some Canada’s premier Carriers and fintech organizations including, Aviva and Real Matters. 

Simon KalechsteinPartnerIBM Global Business Services 

Simon Kalechstein is Partner in IBM’s Financial Services practice, focused on helping clients accelerate digital transformations, from strategy and technology, to incubating and scaling new skills and competencies.  

Simon has led an exciting portfolio of work with IBM’s clients which have designed new and differentiated experiences, developed and implemented award-winning solutions, and adopted Cognitive / AI technologies for client experience and operational efficiency.


Chris Duvinage, Senior Manager, P&C Insurance Strategy, Deloitte 

Chris Duvinage is a Senior Manager in Monitor Deloitte’s Insurance consulting practice in Toronto. Chris will be standing in for his colleague Mukul Ahuja – they have teamed up on numerous engagements across Canada to help clients develop winning strategies, embrace innovative and emerging technologies, and transform their operating models. Chris’ recent scope of projects includes large scale sales and business transformations as well as numerous go-forward corporate, customer, and distribution strategies for several top 10 P&C insurers in Canada. Prior to joining Deloitte, Chris spent several years in IT and business consulting in North America, before founding and successfully exiting two eCommerce companies in Europe. Chris holds a Bachelor of Arts Honours with distinction in Economics from Queen's University and an MBA from the Rotman School of Management.

Course curriculum

Learn operational and hands-on strategies to integrate innovative technology platforms into practice.


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